Business transformation

We’re familiar with the concept of connecting devices over the internet and are increasingly hearing about fridges that let you know if you’ve run out of milk and smart energy meters for homes. There are even smart cities with interconnected traffic lights that respond to road usage.

It’s the application of the IoT in a business context – even in a small way - that can spur innovation, improved services and efficient processes.

See below where we have shown how technology can be used to automate or even transform business processes in the real world.

Retail 

We have worked closely with a number of businesses in helping them to integrate the latest electronic point of sale (PoS) devices and tills. Also, CCTV systems have been revolutionised as of late allowing for much better quality, greater ease of use, and near infinite potential for data and image storage.

We assisted a business which provides transactional services to the retail sector in the UK to architect a cloud based hybrid service which moved the business away from costly traditional ISDN technologies to a SIP based protocol. The move reduced the cost of line rental by 70% and provided unlimited scalability.

The architecture and management reporting, developed in-house by our software team, ensured the business could fulfil and demonstrate its patching and firmware contractual obligations and significantly reduced downtime and outages.

Transport

This is another area that is seeing tremendous potential for technology integration. We have worked with customers to help them better track their vehicles – enabling a series of business benefits from better resource planning, to reduction in transport costs, even to better safety for drivers. In a similar vein, we have even helped introduce control units on tractors to override the driver in specific, life threatening situations.

We have worked with a longstanding ITaaS customer which operates globally in the freight and logistics sector to utilise a combination of existing and cloud based technologies to improve efficiency, cost and asset control and safety for its employees.

Using existing radio-frequency identification (RFID), combined with the collation and analysis of data in the cloud, we have been able to allow the customer to track its assets across the globe and enable actions to be taken based on the data collated. In a non-cloud based environment the timeliness and collation of this data would simply not happen quickly enough for real-time decisions to be taken. By embracing the benefits of cloud computing we have been able to speed up the collection and analysis of data and enable decisions to be made which have a real bottom‑line benefit.

Oil & Gas 

We deploy telemetry systems to relay information on pipelines. As the Internet of Things evolves we are enabling our clients to use RFID to help track assets in the field – providing data that allows them to make better decisions. We have also helped specialist engineers take multiple engineering applications offshore with the ability to synchronise data onshore for analysis.

We have worked with several businesses in the oil and gas sector in Scotland to leverage cloud based services and our own expertise to deliver global solutions for their operational requirements focused around some of the following use cases, all of which have brought real bottom-line benefits:

  • introduction of worldwide health and safety quality tracking services, through our software team, to facilitate whistleblowing and risk mitigation
  • telemetry data capture of assets and information required to support oil rig positioning and mooring
  • collection and collation of plant machinery and power outputs for control room analysis.

Healthcare 

We are helping authorities to efficiently track their gas bottles with ease by using hand held delivery terminals to get proof of both delivery and collection. Machine to Machine SIMS can be used to monitor a patient’s use of nebulisers or other devices in their homes, helping to ensure that the patient’s use is in keeping with the prescribed protocol.

A longstanding customer and supplier of medical equipment delivery to NHS patients who are infirm or housebound
receives its orders from 12,000 fax machines within its customers’ network. Through our assistance we have
helped them refine, develop and support the IT systems which convert these orders into emails and jobs for completion by their engineers, generating significant operational savings.

Technology

There are major advances and uses for mobile devices, and their management. Machines are getting smarter and smarter and with Machine Learning we can deploy devices that are able to learn patterns and trends and suggest workload improvements.

We have built a pioneering business management tool that gives visibility on real-time performance and supports high performing teams for one of our larger customers.

The software delivers meaningful performance management in a non-traditional way that recognises and supports peoples’ skills and competencies by focusing on future performance rather than looking at the past. It also provides a user interface to capture real-time information on employee satisfaction levels and hence is able to provide a gauge of employee engagement at any time – a real advantage for large, geographically dispersed organisations.

Lone working

We use technology to improve worker safety by using IP cameras to monitor lone workers - and in emergencies, doors can be both opened and closed remotely.