The support challenge

Typically, businesses can find attracting and retaining the right skills difficult and expensive. Then there’s the issue of co-ordinating resources and delivering projects and services on time when the people responsible have their day-to-day jobs to do.

Priorities and lack of resources also mean that many organisations fail to keep up with day to day administration of starters and leavers, access permissions and the general housekeeping required to fulfil best ITIL & Service Delivery practice.

On-hand expertise, when you need it

Having experts on hand to manage your IT environment means that you can leverage additional resources and skills, reallocate headcount to value add roles, and save the time that is required to monitor and manage your IT - even out of business hours.

“In the event of a system problem we have one phone call to make (direct – not through a call centre!) or email to send for any issue we have – whether with our IT, our mobiles or our phone system.”
Tom Butler
Director, Schofield Insurance Brokers